Our top priority is to protect information and respect your privacy as you use our Website so we take care of appropriate security measures and your convenience of using our websites. This Privacy Policy describes how your personal information is collected and used when you visit or make a purchase from demo1.yunchenkeji.com (the “Site”).

Personal Information We Collect

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. We collect personal information under SSL technology such as credit card numbers. 

Purposes Of Collecting Personal Information

We collect personal information for the business purpose of providing shopping services and maintaining customer relationships. We will never sell the personal information of our customers. We also do not use customers' personal information or images for advertising purposes without their consent.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

– Communicate with you;

– Screen our orders for potential risk or fraud;

– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us by email at [email protected]:[email protected]

Please note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [email protected]:[email protected]

Order Modification

You can change your order inoraformation (such as colors, dimensions, shipping address, telephone number) within 24 hours.

If your order has been shipped, it cannot be modified.

Order Cancellation

You can cancel your order free of charge within 24 hours.

If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

Return

Within 14 days of receipt of the goods, you may request a return for a refund (excluding our return shipping costs). Any products returned should be in its original condition to be returned: unused, in their original packaging and with complete accessories. Additionally, return refunds may be subject to a restocking fee. Please refer to the Restocking Fee section below for details.

Warning – items that are damaged, soiled or which have been used cannot be returned. In case of non-compliant returns, we will not accept the returned items.

Please note that the right to return products does not apply to:

•  Customized products which are ordered from the manufacturer according to the customer’s wishes. 

•  All accessories, such as light bulbs.

•  We will not accept returns, cancellations or exchanges of large orders of the same product (“large orders”: three or more of the same product). If you are ordering a large quantity of an item, we recommend that you first buy one to make sure whether it is what you need. For any questions, please contact us at [email protected]:[email protected] and we will get back to you as soon as possible.

Please note:

The colors may appear slightly different via the website due to computer’s image resolution and monitor settings. The dimensions will be slightly different as a result of manual measurement. Colors and dimensions are for reference, please refer to the actual product.

Once an order has been shipped that has paid for expedited shipping, shipping costs are non-refundable and the customer is responsible for return shipping costs.

All orders and packages that have been shipped will not be accepted for cancellation. All shipping costs incurred for returns and exchanges are to be borne by the customer. Please confirm that you have received the product in good condition and correct within one week of signing for the parcel.

How to initiate a return?

•  Send an email where a description of the return reason and of the item you wish to return should be included, to [email protected]:[email protected]

•  We will respond to your return request within 24 hours. On weekends and holidays, our response time will be delayed to 24-48 hours. Please check your inbox in time to find our reply email. If you can't find it, please check your spam. Thank you in advance.

•  Once your return application approved, you will receive an email of return approval.

•  If everything is ready, please send off the item you wish to return as soon as possible. The shipping fee will be paid by you.

•  Please send us the tracking number, tracking URL and photos by email after sending the item you wish to return. (Please provide photos of the item in its box at the time of return to ensure that the product you are returning belongs to our site.)

•  After receiving the returned goods, we will check whether your goods comply with our return and refund policy within 24 hours. If it complies, we will refund you, otherwise, we reserve the right to refuse the refund.

Refund

•  We will refund for you after receiving the returned item which is eligible for our Return & Refund Policy.

•  The refund will be in your original payment account after the refund operation. (PayPal: 1-2 days; Credit card: 3-5 days)

•  The actual amount received by you may differ from your original payment due to exchange rate fluctuations.

•  Any shipping fees paid are non-refundable.

Return Address

We will select the nearest return shipping address based on your location. Once your return request has been confirmed, we will send you the return address. Please contact us before returning a item to receive the return shipping address and other instructions. We will not be responsible for returned item(s) without notifying us in advance.

Restocking Fee

We will charge you a restocking fee if the return period has expired or if the reason for requesting a return within the return period is one of the following reasons. Common scenarios include:

We will charge up to 100% of the item’s price as the restocking fee, depending on the return period and the condition of the returned item. The following are the restocking fees for different return scenarios:

If you encounter any problems during shopping on our website, please contact us at [email protected]:[email protected] for a solution. Issue a dispute (such as PayPal dispute) will not be helpful to speed up problem solving.

If you have any questions about our Return & Refund Policy, please contact us at [email protected]:[email protected]

Q&A

The item is damaged when I receive it?

Products received with broken glass, or dented shades or frames are not considered as defective item and cannot be returned. In such a case, we will provide replacement for glass or shades at no additional charge. If you do not wish to receive a replacement and want to return the item, we will consider it as a normal return and charge restocking fees of up to 35%. We also reserve the right to deduct all outbound shipping fees from the refund.

The item received is not the same product as my order?

•  In this case, we recommend that you first check your order information (correct or not).

•  All shipments with items that were received incorrectly or in error need to be reported to us within one week since receipt of the item. 

•  In the event of the delivery of an incorrect item, we shall provide the correct product within a period of up to 8 weeks after receiving your email. We will pay for all shipping fees for returning the incorrect item and for providing the correct product. 

•  If you do not want an exchange and insist on returning the item, the order will be treated as a normal return and you will be charged up to 35% for our storage costs, order preparation costs and shipping costs.

Can I refuse to take delivery of the item which has been shipped?

Once your order has been shipped, we cannot stop it. If you refuse to take delivery, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

In the event of force majeure (such as damage or defects), please contact our customer service team at [email protected]:[email protected] immediately and we will give you an appropriate solution.

Returned items are damaged?

When you return the item, please be sure to wrap the product correctly. If the returned item is damaged, we cannot refund for you. In this case, you’d better file a claim with the shipping company (carrier) and advise us on how to deal with damaged products. We will keep your product for only 30 days since it is damaged.

When will I receive the refund?

For successfully returned items, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). For any questions, please contact us by email: [email protected]:[email protected] and we will get back to you as soon as possible.

Please note that any cancellation or return should follow our Return & Refund Policy.

Manufacturer defects?

If there is a manufacturer defect – we reserve the right to repair / fix any damaged part / glass or defect of any fixture – we sell. If the defect cannot be repaired, we will provide a replacement at no additional charge.

About warranty?

Some items are covered by one-year warranty from the date of purchase. For details, please contact us at [email protected]:[email protected]

Will I pay for the shipping fee when returning the item?

Yes.  The shipping fee for return shall be borne by you. The actual amount may vary with different carriers.

 

OVERVIEW

This website is operated by Demo1. Throughout the site, the terms “we”, “us” and “our” refer to Demo1. Demo1 offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. Please read these terms and conditions carefully before accessing or using our website.

You can view the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these terms and conditions. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

If you are under 16, you may use demo1.yunchenkeji.com only with the consent of a parent or guardian. Demo1 reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these terms and conditions, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction (including but not limited to copyright laws).  You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Demo1, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. We do not guarantee that our overseas warehouses must have inventory. The inventory levels displayed on the website may change rapidly. Even if we show that it is in stock on our website, it does not mean that the product is actually in stock. The product may have been sold when the order is placed. The return cost shall be borne by the returner.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Demo1 and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 19 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at [email protected]:[email protected]

SECTION 20 – SALES TAX

Applicable sales tax will be added to your order for shipments according to the local laws and regulation.

SECTION 21 – LIABILITY WAIVER

Demo1 is not liable for any indirect, special, consequential or incidental damages including, without limitation: lost profits or revenues, costs of replacement goods, loss or damage to goods or services arising out of the use or inability to use this site or any product purchased from demo1.yunchenkeji.com, damages resulting from use of or reliance on the information present.

SECTION 22 – CUSTOMS CHARGES

If there is a tariff, we will be responsible for 20% of this amount. If you are not sure about it, please contact us at [email protected]:[email protected]

SECTION 23 – PROMOTIONS

When using coupon codes, please be advised that we only accept one code that was provided. We sometimes run promotions where we sponsor a free gift or a free lamp if a certain order minimum value is met. We only provide one free lamp or give per customer.

SECTION 24 – PRICING ERRORS

Due to human error, our site may list an occasional incorrect price. While we make every effort to ensure these mistakes do not happen, Demo1 cannot honor incorrect prices. In the event an error is found, we will inform the customer before the order is placed. At that time the customer will have the option to place the order with the correct pricing, or to cancel their order completely. Demo1 makes every effort to provide reliable information; however, we do not guarantee the accuracy, completeness or reliability of information appearing on the website. The website may contain errors and omissions relating to product description, pricing and availability. We reserve the right to correct or update errors or omissions and to change information at our discretion without prior notice. We also reserve the right to cancel an order for a product in the event of an error or omission in the description of such product, including incorrect pricing information, whether due to a typographical error, an error in information received from our suppliers, or otherwise.

SECTION 25 – CANCELLED ORDERS

You may cancel an order that has not been shipped within 1 days after the order is confirmed unless it is a special order or customized product. We reserve the right to deduct a cancellation fee of a minimum of up to 25% for any orders canceled after 1 days. All cancellations must be made in writing and confirmed by our customer service. Orders that have already shipped cannot be canceled, and the client is responsible for any outbound and return shipping charges. 

SECTION 26 – European – U.S. Models

We are committed to providing a first class customer experience with our products. Under some circumstances, we might ship a product that states the voltage of 220V instead of the voltage of 110V. Despite the fact you had ordered the 110V model, sometimes there is no such version available . The reason for that is the fact that certain light fixtures are manufactured for the worldwide market. You can absolutely run your fixture that states 220V on 110V U.S. voltage. It does cover the full voltage range and is safe to use. 

Secure payment options on hotsinks.com:

1. PayPal With PayPal, you can pay easily, quickly and securely at hotsinks.com. During your order process, select "PayPal" as the payment method. Then log in to your personal PayPal account with your email address and PayPal password and confirm the payment amount.

demo1.yunchenkeji.com supports the following payment method.

Accurate Order Total Policy:

The entire price of your order will be calculated in the checkout. There is no any additional charge for the products. The price you see upon checkout is what you will pay, never more.

Immediate Billing:

Your credit card will be billed at the time of checkout and our team will start packing your order immediately. 

Right To Cancel:

We do reserve the right to cancel an order if there is an error or omission on our part. An example of this would be if we made an error and mistakenly offered an item for sale for €0.10 instead of €10.00 and you ordered 20 of them. We would reserve the right to cancel your order in lieu of shipping it. We do not have the right to charge a different price than our checkout showed.

Right To Fair Substitution / Updated Merchandise:

From time to time products are updated by the manufacturer. These product changes may not be immediately reflected in the photography on our site. If you receive an updated item and you had your heart set on the older version, we will refund you or send the other item to you.

If you have any problem during shopping process, please contact us at [email protected]:[email protected]. We will deal with any matter well for you.

Delivery Area

Products on this site can be shipped to most countries. Due to the current saddening events, we are unable to ship to Ukraine. We apologize for any inconvenience and thank you for your understanding.

Free Shipping Policy

• We offer free shipping on any order to most countries. (判断是否需要满60)

The Shipping Process (in Working Days) Is as Follows:

Delivery time = Process time (order preparation) + Shipping time

• Order preparation

Once your order information received, we will process the order:

(1) Check the stock.

(2) Confirm whether the item in your order needs to be customized.

(3) Check your shipping address.

(4) Reconfirm whether the item in your order is eligible for our Shipping Policy.

(5) If everything is ready, your order will be shipped from our warehouse.

Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This will may delay shipment.

Once your order shipped, we will send you an e-mail containing a tracking number and query website.

Shipping Methods:

(1) Free Shipping:

• Cost: Free

• Process Time: 1-2 weeks

Carrier Corresponding products Shipping time Delivery area
DPD Most normal size and weight products 2 weeks To most countries
Expedited Express for Small Pieces Specified products with a small size 1-2 weeks
EMS Big size but light products 2-4 weeks

Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

For a faster shipping, please contact us at [email protected]

The delivery time we mentioned is only an estimate and mainly depends on the shipping time.

And the stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold.

Please do not schedule an electrician based on stock levels and delivery time indicated on our site. Only when the item arrives, the electrician should be scheduled.

Tariff

There will be tariffs when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%. If there is a tariff, we will be responsible for 20% of this amount. In most cases, the amount for customs duties is 0-€20 per piece.

If you are not sure about it, please contact us at [email protected]

Compensation for Late Delivery

If the goods are not delivered on time, we very much regret your delayed receipt of the goods and we will provide you with 10% of the order price of the delayed compensation of the goods. We will do our best to ensure that the goods arrive on time.

Q&A

How soon can I get my order?

• You can check the date you placed your order and refer to the relevant shipping time information.

• You can also track your order. For details, please see “How to track my order?”.

• Generally, your order will be delivered within two months (depending on your shipping address and the product you take). If not, contact our customer service team at [email protected] for updates.

How to track my order?

• You will receive an e-mail containing a tracking number once your order shipped.

• Click this link https://www.hotsinks.com/en and then enter the tracking number.

• You can also contact our customer service team [email protected] for the latest logistics information.

Do you ship to my country?

We ship to Germany, Austria, Belgium, Switzerland, Liechtenstein, Luxembourg . If you are not sure whether we ship to your country, contact us at [email protected]

Due to the current saddening events, we are unable to ship to Ukraine. We apologize for any inconvenience and thank you for your understanding.

Will I be responsible for customs duties? If so, how much do they cost?

• The possibility of tariffs may will exist only when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%.

• If you do, we will be responsible for 20% of this amount.

• In the most cases, the amount for customs duties: 0-€20 per piece.

About Transportation

1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?

We offer free shipping to most countries.

Delivery time = Process time ( order preparation )+ Shipping time.

Free Shipping:

• Cost: Free

• Process Time: 1-2 weeks

Carrier Corresponding products Shipping time Delivery area
DPD Most normal size and weight products 2 weeks To most countries
Expedited Express for Small Pieces Specified products with a small size 1-2 weeks
EMS Big size but light products 2-4 weeks

Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

For a faster shipping, please contact us at [email protected]

>>Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.hotsinks.comand enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

2. What if I receive a damaged item?

Products received with broken glass, dented shades or frames are not considered defective and cannot be returned. In this case, we will replace the glass or shades at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>>Learn more

About Product

1. Can the lamp dimmable?

If the lamp uses bulb such as E27, E14, G9 and so on, you can choose a dimmable bulb, so that the lamp will be dimmable with your dimmable system. But if you don't have a dimmable system at home, please enquire us and we will customize the lamp for you.For the lamp with LED-chip, you are not able to change the light source inside, and mostly, we will offer warm light, cool light and dimmable version. If there is no dimmable version at the product page, please enquire us. We can make all lamps dimmable. If you have this need, don't hesitate to enquire us.

2. Can I have a longer cable?

We offer 150cm cable for most lamps. If you want a longer cable (within 800cm), please make a note when you place the order, we will extend the cable for free.

3. Does The Voltage Required By The Product I Purchased Match The Country Where I Am Located?

The voltage of our products will be adjusted according to your country as shown below.
110V-120V: USA, Canada, Mexico, Brazil, Japan, Cuba.
220V-240V: UK, Australia, France, Netherlands, Italy, Germany, Spain, Norway, Ireland, Greece, Portugal, New Zealand, Belgium, South Africa, Egypt, Chile, Denmark, Russia, Singapore, Sweden, Israel, Switzerland.